FAQs

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are processed securely.

We process orders quickly, so please contact us at support@poppyandpearledit.com as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order ships.

Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.

Yes — we offer free standard shipping on all orders. No minimum purchase required.

Standard shipping typically takes 7–14 business days. Please note that processing time of 1–3 business days is required before your order ships.

Yes! Once your order has shipped, you'll receive a tracking number via email so you can follow your package every step of the way.

We currently ship within the United States. International shipping is coming soon — stay tuned!

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Simply email us at support@poppyandpearledit.com with your order number and reason for return, and we'll guide you through the process.

For hygiene reasons, fragrances that have been opened or used cannot be returned. Unopened, sealed fragrances may be returned within 30 days of delivery.

Each product page includes a detailed size guide. We recommend measuring yourself and comparing to the size chart before ordering, as sizing can vary by style.

If your item doesn't fit, please reach out to us at support@poppyandpearledit.com and we'll help you find the right size or process an exchange.

Yes — all fragrances sold at Poppy & Pearl are 100% authentic and sourced from reputable suppliers.

Our Eau de Parfum formulas are designed for long-lasting wear, typically 6–8 hours depending on skin type and application.

Store your fragrance in a cool, dry place away from direct sunlight and heat to preserve its quality and longevity.

You can reach our team at support@poppyandpearledit.com. We aim to respond to all inquiries within 24–48 business hours.

Restocks vary by product. We recommend signing up for back-in-stock notifications on the product page or following us on social media for updates.